By providing an online booking system, we endeavour to keep this booking process as simple as possible. Please take the time to read the following Terms & Conditions to understand how Croydon Tennis Centre manages bookings and events.

All court bookings are a minimum of 60 minutes (one hour).

We reserve the right to refuse service to anyone for any reason at any time.

Cancellation Policy

Please contact Croydon Tennis Centre in the event of court booking cancellations.

Permanent Court Hire

DEPOSIT: A 4 week deposit is required to secure your booking.
PAYMENTS: To be made monthly in advance on 1st week of every month. Bookings must be paid for by the day of play, prior to the booking commencement.
ONE OFF CANCELLATIONS: A minimum 24 hour cancellation notice period is required to allow for court re-booking.
NO SHOWS and last minute bookings changes and cancellations will not be credited unless of course the centre can re-let your booking.
SUBLETS: If you are unable to play one week and the Centre can re-let your court, you will receive a full credit. The centre will try it’s best.
RAIN: In the event of rain, you are required to call the centre, we will advise if the courts are playable. Failure to do so will result in being charged for the court hire. Once a booking has commenced, no refunds will be provided.
CANCELLATIONS: 4 weeks notice of cancellation of booking is required. Croydon Tennis Centre reserves the right to cancel any permanent bookings in the event of a breach of these terms and conditions.

Casual Court Hire Bookings

PLEASE NOTE: 

• Our courts are a user pay system and allocated by time. 
• If the court is free after you, you must book the court - it is not free to use. 
• Players who decide to stay on court past their allocated booking time should book that extra time online first before proceeding. 
• If not booked, we will invoice you for extra time used in half hour segments. 
• Please read our terms and conditions supplied to you when booking online, before making a booking with us. 
• Booking times are monitored daily by the Croydon Tennis team and CCTV, and you will be charged for using the courts past your allocated booking time.
• Online court bookings must be made before 5pm for evening play. 

Minimum 6 hours cancellation notice for casual Court Hire and Social Tennis for extenuating circumstances. (Please try to give as much notice as you can so your court time or place can be booked by another player, and a credit can then be issued.)

RAIN: In the event of rain, you are required to call the centre. We will advise if the courts are playable. If the courts are playable, then your booking stands. Failure to do so will result in being charged for the court hire. Once a booking has commenced, no refunds will be provided.

For all pre-paid bookings that are affected by unplayable weather or have been cancelled in the required space of time (24hrs Group & Private Tuition, 6hrs Court Hire & Social Tennis), the Centre will grant a Centre Credit.

Croydon Tennis Centre Credits expire after three months (90 days) from the time the initial credit is granted or until such a time as Croydon Tennis Centre ceases trading/operating at its present location. Croydon Tennis Centre does not refund any unused Credits. The onus is on players to use credits within the specified time period.

Minimum of 24 hours cancellation notice for Permanent Court Hire, Special event bookings, Group Classes & Private Lessons, Cardio Tennis, Tennis Anyone Social Tennis and Challenge Events. (Please try to give as much notice as you can so your place can be used by another player.)

A $25 administration fee will be charged if there are continous unwarranted cancellation requests. 

Booking

1. Croydon Tennis Centre reserves the right to: Make price changes without notice. Cancel any booking at short notice. (The Centre will contact you and re-assign a different time or give a refund if deemed appropriate). Re-assign a court other than the court which has been booked specifically online or otherwise.
2. Pre-payment
   The Centre requires pre-payment for all bookings.
3. Double Bookings
   The Centre does not take responsibility for booking conflicts.
   Pre-paid bookings take precedence over any booking claim.
   It is the client's responsibility to provide evidence of any booking claim.
   Where the Centre is found to be in error, it will do its utmost to rectify the situation - however, refer to point 1.
4. Commercial Bookings
   Use of the bookings system is for Individual Use Only & is not re-saleable.
   Non Centre based Tennis Coaches are not permitted to book courts without prior permission from Croydon Tennis Centre Management. 
5. Non centre based tennis coaching is strictly prohibited. NO external coaching is permitted without prior permision.
6. Any booking seen to be coaching will be asked to cease, continuation of coaching will see booking cancelled without a refund. No coaching baskets, ball baskets, or bags of more than 10 balls permitted.
7. Event Management Companies must apply in writing to Croydon Tennis Centre outlining the exact details of the event that is to be held, before any booking considerations can be made.
8. Extending a Booking
   Extending your booking is not free of charge. Please check with the office first - if you have booked a court for an hour and play extra minutes, additional court hire fees apply. This will be charged at the pre-paid rate for that time period divided by the amount of time that has been used.
9. Using Extra Courts
   Using an extra court(s) is not free of charge. Please check with the office first - If you happen to be playing doubles and decide to play singles because the court next to you is vacant, additional court hire fees apply. This will be charged at the pre-paid rate for that time period divided by the amount of time used.
10. Member Court Bookings
    Members are not permitted to book courts/events for non-members to obtain the discount rate for friends, family and colleagues. The correct non-member rate will be applied to the booking.
11. Racquet Hire
    Croydon Tennis Centre hires tennis racquets. We require a current NSW drivers licence.
12. Permanent Bookings
    Permanent Bookings that have been granted are only done so on the condition that players understand the booking is not an indefinite fixture and may be needed by the centre at a later date. The centre takes precedence over any booking.

Modifications to Services and Pricing

Prices for our products and services are subject to change without notice.

We reserve the right at any time to modify or discountinue the service (or any part or content thereof) without notice at any time. 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Hire Racquets

Only available during office hours
Standard racquets per session: $5.00

Membership

• Membership is valid for 1 year from purchase date
• Membership Includes Tennis NSW Registration & all discounts associated with Tennis NSW Membership
• Membership Includes Croydon Tennis Centre discounted court hire, social tennis, group & private tuition, weeknight competitions & pro-shop items
• Membership is non refundable
• Membership cannot be cancelled and carried over to the next financial year
• Members are not permitted to book courts, social tennis and group tuition on behalf of non-members to obtain discounted rates

Conflict Resolution

Players please be advised that you may contact Sam Skippen if you feel that you have been unfairly treated. Refer to Player Policy on our website.

For confidentiality please email Sam Skippen: info@croydontenniscentre.com